A: Please note that these airless pumps have a very good performance rate but a fractional percentage of them may tend to loose their vacuum and stop working, especially as you approach the end. Under most conditions you can quickly correct the loss of vacuum with a toothpick, or a straightened paper clip, or any similar small, thin object. 

To restore vacuum,  lift the whole pump straight up so that you can see the bottom of the pump. 
You should see a small hole in the bottom of the base of the pump. Holding the pump straight, with the top up, firmly push a toothpick or a straightened paper clip, through the hole in the base and push upwards. 

When you push it should drive the base of the pump upwards, toward the head of the pump and that movement should force out any air that got into the pump and caused the loss of vacuum.

If this fails to restore the vacuum or you are close to the end, don't worry. You can access every last drop. 
There is a small clear seal on the top edge of your pump. It reads Royal Gold Serum and helps keep the head of the pump from becoming loose. You can remove that small seal and, once it is removed, you can unscrew the top of the pump from the base. 

Once the top of the pump is off, you can warm the bottle slightly to help get out the very rich and thick residue at the bottom of the pump. You can either attempt to restore the vacuum again or you can use a straw. wooden spatula, Q-tip, or clean hands to access the remaining serum. You won't lose a drop.

Other comments: As a client, JPS, from Devon, England told us in August of 2002,  “… my skin has seen great improvement since using your products. As you know I suffer from a skin condition that makes my skin very dehydrated … the Royal Gold products are the best in the world.”

Or as Mina told us, in February of 2001, “ … (the products) are absolutely amazing …. They are literally illuminating…”

And here is a note from Katherine who was preparing for a wedding in Egypt in May of 2003, “ My girlfriend was over this weekend and I haven't seen her since I started using your products and she was beside herself with envy - noticed my skin right away and said I didn't even need to wear makeup anymore (I'm not sure I concur because I need a little color to add some zip if you know what I mean). So there you go, it's confirmed. In fact she wants to get some things herself and after looking at your brochure asked for me to recommend her …”

From Ines in Taos, NM: "Royal Gold Serum" is the only product in the world I would never want to be without. I purchase it in the 4 oz professional sizes and would bathe in it if I could."

For more customer reviews on Royal Gold and HMS Crown products, click here

See Directions and Ingredients

Search the HMS Crown site

Premium Skin Care Products Made in America! 
Quality Guaranteed. Satisfaction Unconditionally Guaranteed
 

HMS Crown, Inc.

1-800-867-7897
http://www.hmscrown.com